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Frequently asked questions

If there's anything else we can answer just drop us an email on hello@pineappleads.co.uk

When does my plan start?

Taster plan: Once payment has been received via credit or debit card, we will have a briefing call with you to go over the deliverables and your campaign goals. The 14-day delivery starts from the day of this call. 

Level-up and Flourish plans: As these are run on a quarterly basis, they will begin once payment is received via bank transfer and will run for 3 months from the day of the subsequent briefing call. 

Do I have to do the taster package first?

Yes, in order to subscribe to the Level-up or Flourish plans, you need first to try the 1 month on the taster plan.

This allows you to see how we work, and for us to gauge your creative needs and make sure we offer you the best options going forward. After this we then move you on to one of the full plans which give access to the add-on library and other benefits

Do you manage campaigns on our behalf?

No, we are focussed on producing the ad creative for your campaigns. We will use ad performance data provided by you to inform the next set of creative we make for you, but you will be responsible for uploading the creative and managing the campaign.

How do Add-ons work?

Add-ons are available on both full plans (Level-up and Flourish). If there is a specific add-on you would like to add to your plan, you just let us know 5 working days before the beginning of the next month of your plan’s renewal, we then factor that into the production schedule and deliver those alongside the creative deliverables included in your base plan.

The cost of the add-on will be invoiced separately at the end of the quarter.

Can we change the plan to be different?

At this stage we offer 2 x video ads and 4 x static ads on the Level-up plan, and 4 x video ads and 4 x static ads on the Flourish plan. However, we can't offer any bespoke packages currently.

If you require extra types of content, video or images, these can be purchased separately as add-ons.

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